Privacy Policy

1. Data Protection & Privacy Notice

This Privacy Policy (“Policy”) is published by KUKS & CO in compliance with:

• Digital Personal Data Protection Act, 2023 (“DPDPA”)
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• And other applicable Indian laws.

2. Scope and Consent

This Policy explains how KUKS & CO collects, processes, stores, uses, discloses, and protects personal data when Users access or use the website www.kuksandco.com (“Platform”).

By accessing or using the Platform, creating an account, placing an order, registering as a Seller, or otherwise interacting with KUKS & CO, you consent to the collection and processing of your personal data in accordance with this Policy. If you do not agree with this Policy, please discontinue use of the Platform immediately.

3. Information We Collect

We collect information you provide directly to us, such as when you create an account, update your profile, place an order, or contact customer support. This may include:

• Name and contact details (email address, phone number, shipping address)
• Billing information (we do not store full card details; payments are handled by RBI-compliant gateways)
• Government-issued identification (for Sellers as part of KYC)
• User-generated content (reviews, feedback)

4. How We Use Your Data

Your data is used to provide, maintain, and improve our services, including:

• Processing orders and facilitating shipping
• Verifying Seller identities and managing Platform security
• Personalizing your experience and providing customer support
• Communicating updates, offers, and marketing information (with your consent)
• Complying with legal obligations

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Sellers (to fulfill your orders)
• Service providers (logistics, payment gateways, analytics)
• Legal authorities (when required by law or to protect our rights)

6. Data Security

We implement reasonable security practices and procedures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure.

7. Contact Information

For any privacy-related queries or to exercise your rights under the DPDPA, please contact our Grievance Officer: